- Call or email to ask for your full PIN or online password
- Ask you to email or text personal or financial information
- Email you a link to a page which asks for your login details
- Call to advise you of investment opportunities
- Send someone to your home to collect information or cash, or to offer investment opportunities
- Ask you to carry out a test transaction online
- Provide investment services through any mobile app other than our official app
- Ask you to authorise the transfer of funds to a third party or to hand over cash
- Use persuasive and/or emotional communications to encourage you to make a financial decision quickly or divulge confidential information
- Send you unsolicited emails.
Security and privacy
Fidelity is committed to online security and securing your personal information by strict privacy guidelines.
Here's how we approach this
At Fidelity we are constantly reviewing the security measures that we have in place to protect you. We’ve also got plenty of tips for how you can protect yourself from financial fraud.
We're committed to maintaining your personal data in accordance with our legal and regulatory data protection obligations and take all reasonable steps to ensure your personal data is kept secure.
The policy explains how cookies are used on Fidelity websites, what cookies may be set when you visit the websites and how to manage and delete them.
Ten things Fidelity won’t do
To keep your account secure, you shouldn't give out personal or financial information, account details or log-in details unless you’re absolutely sure that the request for them is genuine. With that in mind, please note these ten things that Fidelity will never do.
Here to help
If you have any doubt over whether a caller is genuine, please contact our UK and Ireland-based Customer Services team.